Frequently asked questions

For any product return, you have to proceed like this :

  • Pack your product or the piece of your product
  • Indicate the object of your problem by email at
  • Send your package to our address specifying the service recipient:

            INNLED Customer service

           360 avenue des Compagnons 

           34170 Castelnau-Le-Lez

Never store a discharged battery for more than 48h : this will cause rapid deterioration of the battery. When the battery is charged (green flash every 4sec), switch to "OFF" and store away.

Your battery base has a multifunction that requires investigation, contact the customer service :

It’s possible to use the lights outside. However, you just have to put them inside or protect them in case of the bad weather.

You can directly talk about your idea to our designers by the email address :  We will realize a custom design adapted to the Hariz base to have an optimal light diffusion.

You have not found the answer ? Do not hesitate to contact us.


+33 9 500 508 78
+33 9 736 075 94
(Purchasing department)


360, Avenue des Compagnons
34170 Castelnau-le-Lez